Monday, 12 May 2014

42080 – 17:33 Monday 12th May


Guess what? Guess what? It’s all happening on the 17:33 Paignton Service especially in Carriage B (42080) where our hero, the BGC, has just taken a seat next to a chap who obviously has beach balls for testicles looking at the width he has to keep his legs open.

And what is the cause for this excitement? Well hold onto your hats as I have an answer to my second Service Improvement suggestion, so project #NotJasonNess is complete! Well, I say complete when what I really mean is confused.

Fans of the blog, and let’s face, just who isn’t a fan of the blog, will remember that I had punted two Service Improvement suggestions over to FGW and Twitter operator extraordinaire Grant had promised to ensure I got two replies from FGW management about them. I got one reply by return post almost and with the other one dropping in today; I guess a total of a one week turnaround isn’t too bad.

I won’t go into the details of each Service Improvement in case one of you steals the idea and makes fortune from one of the other TOCs but I will describe the replies by using a fruit analogy.

In the first enquiry I basically asked, “I think the season ticket holders should get some free fruit every month, maybe an apple, perhaps a banana and on special occasions, a plum.”

Rachel from FGW (remember her? Young, attractive and without a hint of fake tan) replied with something along the lines of, “Didn’t you know you were already entitled to a free apple? And soon we’ll be introducing some surprising and delightful other fruits as well.” (My words not hers.)

So that’s all good, at least my enquiry was addressed and I will be chasing in the style of Duncan Norvelle to ensure I get to find out what the surprise and delights turn out to be.

My other Service Improvement suggestion was a little more complicated but went along these lines, “it takes a long time to load the pears. How about FGW employs some peaches and by having a grape on every pear, trains would be able to leave the stations a lot quicker.”

The reply I got back from someone called Andrew Saunders, who is an Integrated Transport Manager no less, went like this. “Thanks you for your enquiry about pears. We are looking into some melons. We hope to have some new cauliflowers by the end of May.”

So it’s a classic FGW-ism of being one step forward but feeling two steps back. Anyone got a cabbage?

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